Romanian Contact Center Awards 2016

The Gala will take place during the 2nd day of Customer Care Conference and Expo, on April 11th 2019.
Choose your winning category from the list below.

[email protected]

Contact Center

Best Contact Center Manager
Best Contact Center Team Manager
Best Contact Center Advisor

Best Internal Contact Center

Best Internal Contact Center - Large
(over 150 FTEs)
Best Internal Contact Center – Medium
(over 50 FTEs, under 150 FTEs)
Best Internal Contact Center – Small
(under 50 FTEs)

Best External Contact Center

Best External Contact Center – Large
(over 500 FTEs)
Best External Contact Center – Medium
(over 100 FTEs, under 500 FTEs)
Best External Contact Center – Small
(under 100 FTEs)

Support Center

Best Support Center Manager
Best Support Center Team Manager
Best Support Center Specialist
Best Support Center – Large
Best Support Center – Medium
Best Support Center – Small

Telesales

Best Telesales Department Manager
Best Telesales Department Team Manager
Best Telesales Advisor
Best Telesales Department – Internal
Best Telesales Department – External

Collection

Best Collection Center
Best Collection Manager
Best Collection Team Manager
Best Collection Specialist

Social Media

Best Social Media Department
Best Social Media Manager
Best Social Media Advisor

Recruitment

Best Employer Branding for Contact Center
Best HR Manager for Contact Center
Best HR Specialist for Contact Center

Training & Development

Best Training Program for Contact Center
Best Development Program for Contact Center
Best Training Manager for Contact Center
Best Trainer for Contact Center

Technology

Best Technology Solution Provider
Best Use of Technology
Best AI/RPA implementation

PARTNERSHIPS

Best Partnership in Contact Center

CORPORATE SOCIAL RESPONSIBILITY (CSR)

Best CSR Campaign